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22 Jan 2021

Refocused assets for shops to display in-store for the safety of both customers and colleagues.

21 Jan 2021

The following quick and easy guide to Click and Collect can be used by all retailers, even if those that don't have an ecommerce platform

21 Jan 2021

The call to regulate BNPL firms like Klarna, Laybuy and Clearpay is now supported by 70 MPs, with many arguing that the FCA review is too lengthy and could leave consumers drowning in debt

21 Jan 2021

November's 2020 vs 2019 retail finance sales showed the highest growth since May 2020, when the UK was in the very midst of the cycling boom. This positive trend is showing no signs of abating

19 Jan 2021

The Greeting Card Association (GCA) have created a 2021 Valentines Day Toolkit, with the aim of helping retailers promote Valentine's Day in their stores and online.

18 Jan 2021

The Welsh Government has published a white paper setting out its plans for a Clean Air (Wales) Bill, to protect the health of the nation and ecosystems from pollutants in the atmosphere. ...

15 Jan 2021

Following today's Supreme Court ruling tens of thousands of small businesses will receive insurance payouts covering losses from the first national lockdown.

14 Jan 2021

The aim of Hubtiger is to help bike shops do better business by improving workshop efficiency, increasing revenue and enhancing the customer experience.

13 Jan 2021

The increase in the SUCB charge will not result in a cost increase for retailers.

13 Jan 2021

Can you answer these three quick questions to help us gauge how the cycling industry has fared throughout Christmas 2020 in comparison to Christmas 2019?

Communicating Covid-secure measures in store - new ActSmart materials

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In the HoAS social distancingme Secretary statement last week, it was explained that a minority of people are putting the health of the nation at risk by not following the rules. In response, the Government is talking to local councils about the role that they should be playing in enforcing the Covid-19 regulations. The Home Secretary also noted that police are also moving more quickly to issue fines.

The Home Secretary said that her message is simple: "If you do not play your part, the police will enforce the regulations and I will back them to do so, to protect the NHS and to save lives."

Following on from this, we have reviewed the materials that we provide for members to use in store and put together some refocused assets for bike shops to display in-store for both customers and colleagues.

The new assets are as follows:

  • Poster detailing the need for customers to wear a face covering, maintain a safe distance, and sanitise their hands - download here.
  • A cleaning checklist that describes the measures that colleagues should take when cleaning both during normal operation and when the store is aware of someone that has symptoms or returned a positive test (colleague / retailer facing) - download here .
  • A poster that outlines the three key messages, why they are important and additional measures that could be taken in store to help stop the spread of the virus (colleague / retailer facing) - download here .

It is also worth reiterating that colleagues in stores are not expected to challenge or refuse entry to customers who are not wearing a face covering. The regulations have not changed in that regard - retailers and colleagues have a duty to communicate the rules, but are not obliged to police them. Where businesses have taken the decision to refuse entry to those not following the rules, that is their decision as a business and based on the resources that they have available.

View all of our COVID-19 advice, resources and updates on our website here.


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