Key Contacts
Always want to know who you are speaking to?
With the ActSmart Key Contacts section you can put a name to a face. It provides details of ActSmart staff who you'll regularly speak to and the main contacts at our service providers. These people are experts in their fields and are available to give you advice, answer queries or just fill you in on what's happening.
ActSmart
Katie Reed, ActSmart, Membership Support
My role is to provide day-to-day support to members, offering advice on membership and the services available and answering general queries using knowledge gained throughout my time at ActSmart.
I look after the office administration and process all memberships, POS orders and Cytech certifications. The aim is to provide excellent membership support and ensure that all members are making the most of their membership and getting value for money, as well as promoting our services to businesses that are not yet part of our expanding membership base.
Tony Jones, ActSmart, Business Development
It is my responsibility to ensure that our members have access to a quality business support package which represents good value for money as well as receiving the best possible customer service experience from ActSmart and our service providers.
I manage the relationships with all of our service providers and I am keen to help members make the most of their membership by accessing these services, I am here to help you increase your sales and reduce your costs.
AIMS Accountants
Sally Partner, Marketing Support
I am the Marketing Support for AIMS Accountants for Business and I work in conjunction with each AIMS Accountant providing a great deal of support to their local marketing as well as head office national marketing. I work closely with ActSmart to offer added value to ActSmart members as well as offer additional services as and when required. Each quarter I provide ActSmart with an update regarding new or updated tax laws. At AIMS we like to keep members regularly updated with any changes that may affect their business.
Click here to email Sally
ASC Finance
Colin Part, Marketing Support
I am the Marketing Support for ASC Finance for Business and I work in conjunction with each ASC Director regarding their local marketing as well as head office marketing initiatives. I liaise directly with ActSmart to ensure ASC continues to provide a comprehensive service to ActSmart members and to discuss possible ways to offer additional member benefits. I create content for ActSmart and their members regarding topical finance issues, and provide an insight into how businesses can obtain business finance.
Click here to email Colin
Bikesoup
Antony Auty, Owner
Please drop me a line or give me a call if you have any questions about Bikesoup. My goal is to make Bikesoup the default advertising platform for every bike dealer. We are constantly upgrading our back-end software to meet the demands of modern business marketing & strive to work closely with all bike manufacturers to provide focused & cost effective advertising solutions.
I am personally available to help you get started & benefit from our 2 months free advertising & to discuss how Bikesoup can help your business.
Click here to email Antony or call 07920 008824.
Cytech (ATG Training)
Baljinder Chauhan
If you call ATG Training, more than likely you will speak to me first. Ask me anything you like about Cytech training and if I don't have the instant answer, I'll get this for you very quickly.
But don't quiz me on the technicalities of a bike as all I can tell you is where to sit and how to steer the thing.
Seriously though, I have worked in customer service roles for over 20 years now and with ATG Training Cycle Academy since 2008 specialising in Cytech Training communication environment. So undoubtedly if you are looking for advice or guidance as to the best route for you, or help with funding and apprenticeships, I'm your man.
Click here to email Baljinder or call 0845 873 8440
Jules Thrasher and Mat Clark, Cytech Assessors
Julian has been with ATG Training Cycle Academy since 2004. During that time he has worked as an Assessor going into cycle stores up and down the country and helping to elevate the standards of workshop mechanics in them to the Cytech industry standard, before taking a lead role in the training centres bespoke workshop where he works hard to train the throngs of budding cycle mechanics we have through our doors.
He works alongside the other trainers to make sure that the training is always fresh and exciting and helps to develop new course content for all Cytech levels. He has also been the star of a couple of magazine cover mounted Cycle repair DVD's and presented sessions on Cycle maintenance at the bike show held at London's ExCel centre.
Jules comes to us with a background in Cross Country Mountain bike racing (he raced competitively in the Junior and Expert classes between 1990 and 1995) and has worked in numerous independent bike stores honing his mechanical knowledge and skills.
Recently he has been found doing a lot of road miles on his road bike and has competed in many sportives and the odd Time Trial and Triathlon - although he is keen to point out that he likes nothing better than a good old ‘full face and pads' session on his mountain bike in the local woods.
Mat has been with the Cycle Academy since 2010 which he has mostly spent expertly training the UKs budding mechanics to Cytech standards across all levels. He has helped to develop courses across our range and due to Mat's background in suspension he has made his mark on the level 3 suspension and hydraulics courses.
Mat has also given technical seminars at London's ExCel show.
Mats background in the bike world started in the millennium (2000) racing downhill at national level in all classes and even gaining a sponsorship ride with Scott USA in 2001 and more recently with NORCO, moving up into the expert category in 2010. Mat gained his knowledge in various local bike shops and then spent 5 of his years helping Fishers Sram, warranty and technical departments become the best in the industry.
Mat can be found in the woods ripping tracks apart and generally destroying the countryside with his bikes but during the week you will find Mat dons the lycra and gets out on the tarmac for his commute to and from ATG Training. Cross country, Pump tracks and dirt jumping round off Mat's to do list. As Mat says "two wheels and a smile".
Moneyway
Julie Sheward, National Account Manager
With c20 years experience within the Retail Finance industry, Julie is responsible for Business Development, which involves looking for new opportunities with quality, niche retailers who would like to work with a growing and open minded bank.
Julie is there to help you with any Ride it away retail finance questions you may have.
Click here to email Julie
Calderstone
Martin Bender
Martin's background is in accountancy and marketing. He entered the printing industry in 1982 and, over an 8 year period, observed the majority of customers of the industry had only limited knowledge of the various processes involved in producing a job. He noticed that, as a result of this lack of knowledge, customers would remain with a printing company for long periods of time and complacency would set in. The upshot of this was, not surprisingly, rising prices and, in many cases, only mediocre levels of service.
So, in 1990, he formed the print brokerage Print Management Systems. By tendering each job on behalf of its customers Print Management Systems was able to dramatically reduce the actual costs of print. In addition, the increase in efficiency in the print procurement process enabled overhead costs to be reduced as customers spent less time ordering and managing print. But price isn't everything and Martin's dedication to providing exceptional levels of customer service permeates throughout the whole company. All staff are experienced in their respective fields and an on-going training programme ensures skill sets are kept up to date.
Print Management Systems has since joined withTimandra design and now operates under the name Calderstone.
All ActSmarts' enquiries and orders are handled by the Account Management team at Calderstone. However, if you would like to have a chat with Martin then he would be pleased to hear from you. His direct dial is 01737 377911.
Click here to email Martin
The Private Health Partnership
Richard Gould, Head of Business Development
Richard has over 14 years experience within the Health & Wellbeing Industry; as Head of Business Development at The Private Health Partnership, Richard works with over 150 Strategic Partners, which consist of Trade Associations, Federations, Membership Organisations, General Brokers, Networks and IFA's; working closely with them to develop and manufacture bespoke products to meet the demands and needs of their members and/or their clients.
Click here to email Richard
Rewards at home
Emma Verdant, Head of Business Development
Emma has over 7 years experience within the Employee Benefits Industry building relationships with retailers, providers and a wide range of corporate clients delivering innovative campaigns, increasing customer and employee retention, with the ability to recognise how to maximise brand awareness.
Click here to email Emma
WorkRiders
Martin Pickering, Managing Director
Martin Pickering has held senior management roles in IT companies over the last 20 years, including Managing Director of Logitech, European Head of Corel and Vice President of TrustMarque. He is currently Vice Chairman of I-neda a software solutions business in the payments and Pari Mutual market.
WorkRiders is the best cycle to work solution for employers, employees, retailers and suppliers.
Click here to email Martin
