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30 Aug 2023

Allwyn, incoming operator of The National Lottery, has urged independent National Lottery retailers to log on to its new online retailer portal via 

30 Aug 2023

Shop owners have expressed scepticism that the Home Secretary's recent call for every theft to be investigated by the police will come to fruition, suggesting that police resources are already...

29 Aug 2023

Consumer confidence is showing “renewed optimism” against a backdrop of falling core inflation, new figures suggest.
 

29 Aug 2023

Shop owners in a part of Coventry have rallied together to launch a street market, with hopes of boosting the number of people that visit the area.

25 Aug 2023

ACT Gold Member Reilly Cycleworks pushes expansion of UK dealer network with the appointment of ex-pro and world champion downhil MTBer Petra Wiltshire as field sales rep

24 Aug 2023

Cytech training provider Spokes People were recently asked by the Afghan National Team if they could suggest any way for them to be supported mechanically at the UCI World Championships in...

16 Aug 2023

Independent quality drinks retailers were woefully underrepresented among those consulted by government over the duty changes now hitting businesses, it has been claimed, after industry magazine...

16 Aug 2023

Online bookshop Bookshop.org has reached its target of raising £3 million in profit for independent booksellers in its fight for them to “thrive in the world of ecommerce”.

15 Aug 2023

A start-up craft baker from south-east London who sells his produce at local food markets has taken home five Great Taste Awards after only 16 months in business.

9 Aug 2023

VOLT e-bikes has announced the launch of a unique Cancel Anytime Subscription model in
conjunction with e-bike rental provider Blike.

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Another positive change from V12 Retail Finance

Posted on in Business News , Cycles News

ACT's retail finance provider V12 has made further security enhancements to their application process maintaining their commitment to keeping you safe.

Ride it away - the ACT and V12 joint initiative - is now worth over £100m p.a. in sales to the cycles industry, V12 continue to be the most progressive and reliable finance provider for the cycles marketplace and have recently been awarded the Feefo Gold Trusted Service Award for providing superb customer service and best possible experience for all their customers. This latest security update is another example of why they are the number one cycles finance provider.

Feefo gold  

So what's this latest change?

V12 are at the forefront of change, committed to keeping their retailers safe and they have recently reviewed and updated their fraud protection services and in doing so, they have improved the customer journey.

V12 have removed the customer card validation check improving the customer application journey by making it more efficient and simple. This has been removed from online, in-store and mail order applications but the security check will remain in place for applications that have click and collect delivery options.

When did this happen?

V12 removed the debit or credit card validation checking procedure from their application process on Tuesday 12th March.

What do I need to do?

You do not need to do anything apart from advise your staff that this change is taking place so that they are aware.

You can read the full email V12 circulated here.

If you have any questions about these changes please contact the ACT on 01273 427 700 or your V12 account manager directly or the V12 sales support team on 02920 468 918.

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