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5 Feb 2024

The Federation of Independent Retailers (the Fed) has expressed alarm at new figures that show shoplifting at its highest level in 20 years.

5 Feb 2024

A brand-new festival is being launched next month is “all about community and breathing life into the High Street”, according to Mark Kacary, managing director of The Norfolk Deli in...

5 Feb 2024

The retail sector has been responding to government plans to ban disposable vapes as part of plans to tackle the rise in youth vaping.

23 Jan 2024

Bakers, butchers, cheesemongers, delicatessens, fishmongers, greengrocers, village stores and small farm shops from around the UK have been shortlisted in the Farm Shop and Deli Retailer Awards...

23 Jan 2024

An interesting article has appeared in Forbes reflecting many of the issues that Indie Retail & ActSmart members will be experiencing – the challenges and...

22 Jan 2024

Eight in ten small business owners (81%) are planning to develop their companies in 2024, according to new research from Novuna Business Finance. The research shows that over a third (33%) are...

22 Jan 2024

The Times has named 12 of the UK’s best independent bookshops — as chosen by its readers. Readers highlighted places that combined books with a friendly and welcoming atmosphere....

22 Jan 2024

The British Independent Retailers Association is championing the high street again this Valentine's Day for the second consecutive year with its #LoveYourHighStreet campaign.

10 Jan 2024

Nads Store, a family-run shop in Law, Lanarkshire, has been named Community Retailer of the Year at the Scottish Asian and Business Awards ceremony for the second year running.

10 Jan 2024

In the face of the escalating threat of loan fee fraud, the British Independent Retailers Association (Bira) is urging its members to heed the Financial Conduct Authority's (FCA) recent guidance...

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ActSmart COVID-19 Reopening Resources and Guidance 2021

Posted on

ActSmart have created a guidance document for shops that are now reopening after previously closing 

After many retail businesses were told at the beginning of the third lockdown to once again close their doors and move online where possible, there is no question that the lockdown will change the way that consumers shop in the long-term.

Research suggest that customers now place a higher value on customer service than they did before COVID-19, but that they still may feel uncomfortable physically visiting many shops for a long-time as of yet. While we have seen a great shift towards online shopping over the last few months, it is now time to start planning for customers walking through high-street doors once again from 12th April.

The following guidance is for shops that are now reopening after previously closing. The aim of the document is to enable retailers to operate efficiently while implementing social distancing and other safety measures with various advice and resources.

The safety and wellbeing of every member of staff and customers is Indie Retail's number one priority, and therefore it is important that virus control restrictions continue to limit transmission. Any recommendations or changes to normal practice should be communicated to your insurance provider. Indie Retail is not liable for the guidance presented in this document.

The guide provides:

  • Advice on getting back up and running safely after business closure
  • Advice on sourcing materials for shielding/social distancing
  • A COVID-19 re-opening an empty building checklist
  • How to let the UK know that you are open
  • Advice on workplace COVID-19 testing
  • How to use social media to invite customers back
  • Addition resources

 

Download the ActSmart COVID-19 Reopening Resources and Guidance Document 2021

 

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