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22 Apr 2021

Maybe* investigate how Aldi used their #freecuthbert campaign to drive social media engagement and brand sentiment.

22 Apr 2021

Total online job ads hit 100% of their February 2020 average level, a rise of three percentage points from a week earlier. If you're looking to take on new staff look no further than the ACT job...

22 Apr 2021

Members of the IRC and wider retail industry comes together to tackle verbal and physical abuse against shopworkers  

14 Apr 2021

Maybe* take a look at how two independent businesses have used social media tactics to drive their businesses forwards.

14 Apr 2021

High streets across England and Wales have witnessed an immediate comeback in footfall as non-essential retailers reopened on Monday for the first time in over three months.

13 Apr 2021

The DfT has announced £18 million for Bikeability cycling proficiency training scheme, which fits in well with Local Bike Shop Day's aims of encouraging children to cycle back to school

9 Apr 2021

The APPGCW's e-scooter trials meeting will take place on 23rd April, and the special event with Jeremy Vine, Isabel Hardman and Peter Walker about their recent book releases will be on 29th...

8 Apr 2021

The latest UK economic data has been significantly better than expected; check out key insights from the new research.

7 Apr 2021

Despite warnings from leading industry bodies the MHCLG have now confirmed that the simplified planning process for retail to residential conversions will be going ahead

7 Apr 2021

Maybe* take a look at how two independent businesses have used social media tactics to drive their businesses forwards.

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ActSmart COVID-19 Reopening Resources and Guidance 2021

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ActSmart have created a guidance document for shops that are now reopening after previously closing 

After many retail businesses were told at the beginning of the third lockdown to once again close their doors and move online where possible, there is no question that the lockdown will change the way that consumers shop in the long-term.

Research suggest that customers now place a higher value on customer service than they did before COVID-19, but that they still may feel uncomfortable physically visiting many shops for a long-time as of yet. While we have seen a great shift towards online shopping over the last few months, it is now time to start planning for customers walking through high-street doors once again from 12th April.

The following guidance is for shops that are now reopening after previously closing. The aim of the document is to enable retailers to operate efficiently while implementing social distancing and other safety measures with various advice and resources.

The safety and wellbeing of every member of staff and customers is Indie Retail's number one priority, and therefore it is important that virus control restrictions continue to limit transmission. Any recommendations or changes to normal practice should be communicated to your insurance provider. Indie Retail is not liable for the guidance presented in this document.

The guide provides:

  • Advice on getting back up and running safely after business closure
  • Advice on sourcing materials for shielding/social distancing
  • A COVID-19 re-opening an empty building checklist
  • How to let the UK know that you are open
  • Advice on workplace COVID-19 testing
  • How to use social media to invite customers back
  • Addition resources


Download the ActSmart COVID-19 Reopening Resources and Guidance Document 2021


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