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11 Sep 2023

It has been suggested that some shop owners may be unaware or unprepared for the upcoming change to regulations on single-use plastics on plates, bowls, trays, containers, cutlery and balloon...

30 Aug 2023

Allwyn, incoming operator of The National Lottery, has urged independent National Lottery retailers to log on to its new online retailer portal via 

30 Aug 2023

Shop owners have expressed scepticism that the Home Secretary's recent call for every theft to be investigated by the police will come to fruition, suggesting that police resources are already...

29 Aug 2023

Consumer confidence is showing “renewed optimism” against a backdrop of falling core inflation, new figures suggest.
 

29 Aug 2023

Shop owners in a part of Coventry have rallied together to launch a street market, with hopes of boosting the number of people that visit the area.

25 Aug 2023

ACT Gold Member Reilly Cycleworks pushes expansion of UK dealer network with the appointment of ex-pro and world champion downhil MTBer Petra Wiltshire as field sales rep

24 Aug 2023

Cytech training provider Spokes People were recently asked by the Afghan National Team if they could suggest any way for them to be supported mechanically at the UCI World Championships in...

16 Aug 2023

Independent quality drinks retailers were woefully underrepresented among those consulted by government over the duty changes now hitting businesses, it has been claimed, after industry magazine...

16 Aug 2023

Online bookshop Bookshop.org has reached its target of raising £3 million in profit for independent booksellers in its fight for them to “thrive in the world of ecommerce”.

15 Aug 2023

A start-up craft baker from south-east London who sells his produce at local food markets has taken home five Great Taste Awards after only 16 months in business.

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Updated guidance on Strong Customer Authentication (SCA)

Posted on in Business News , Cycles News

UK Finance have announced that from 1 June 2021 you must be ready to support Strong Customer Authentication (SCA) if your business accepts online card payments.

If your online checkout for card payments does not meet the new legal requirements for SCA, customers may not be able to buy from you.

Strong Customer Authentication is the way your bank or payment services provider verifies your identity or validates a specific payment instruction is changing. These changes are designed to reduce the risk of a fraudster pretending to be you to steal your money. Your customers' checkout experience will be different, they will be required to complete an extra security step to complete the purchase. 

 

What do I need to do now to minimise business disruption?

  1. Contact the organisation responsible for processing your online card payments for help getting ready
  2. Familiarise yourself with SCA and understand the impact on your customers' checkout experience
  3. Update and test your checkout processes well in advance of 1 June 2021 to minimise your customers' online card payments from being declined

The benefits of SCA:

✓ Reduced fraudulent transactions - reducing your losses
✓ Improved customer satisfaction - confidence and loyalty
✓ Shift in liability - from you to your customer's card provider
 

What could happen if I'm not ready?

X Loss of online sales - customers abandoning or being declined at checkout
X Loss of customers - to more secure competitors
X Reduced customer satisfaction - due to increased friction and payments being declined 
 
 

Finding the best card processing service for you

The ACT and ActSmart have partnered with two card processing partners to ensure the we can provide the best solution for all business.
 
We recommend Global Payments for established businesses with medium to high card turnover and Paya Card Services for new and smaller businesses with lower card volumes.
 
To find out more about which service is best for your business please visit the ActSmart site here or ACT site here.

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