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17 Oct 2019

In honour of National Baking Week we would love to celebrate our brilliant baking shop and dazzling deli in the running to be named Best Small Shop of 2019!

15 Oct 2019

Sports Direct has voiced concerns about the dominance of Adidas and Nike and the high level of supplier power that they have in the sportswear industry.

14 Oct 2019

Chess lists the 7 top benefits of outsourcing IT during uncertain political times.

14 Oct 2019

This year we are delighted to say that there has been a couple of fine food shops shortlisted, this includes a wine merchant and a cheesemonger.

14 Oct 2019

The FCA have announced that on the 9th December 2019 the Approved Persons Regime will be replaced with the Senior Managers and Certification Regime.

11 Oct 2019

Both retailer and visitor registration is now open for CHSI Stitches 2020

9 Oct 2019

Mastercard have announced that from October 2019, Mastercard (and GlobalPayments) systems can support sending an authorisation request containing both the digital wallet and 3D Secure (3DS)...

8 Oct 2019

Over the next 4 weeks we will be introducing a few shops at a time and telling you about the fantastic ways in which they continue to help their communities and why they stood out to the judges.

8 Oct 2019

CyclingIndustry.News is seeking to compile a health report of the UK bike retail channel for the third year running.

7 Oct 2019

Why barbers, beauty salons, vape stores, cafes and tearooms, along with restaurants and bars have been so succesful over the last 3 years

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How retailers are responding to online growth

Posted on in Business News , Cycles News

street shopsAmazon is set to take 19.8% of the UK online retail market within the next five years.

The growth of the online market space within retail is having a wider effect on the high street. According to a report from the ONS, there is a decline in retail businesses and jobs that is balanced by a rise in residential housing and in restaurants.

This should not necessarily be seen as a negative effect as it is making the high streets more rounded, this rebalancing of the high street could give more people reasons to come to the high streets, not only to buy, but also to eat and to live.

For independent retailers, moving into the online market space is not always the answer especially if you are putting the customer at the centre of your business model. Independent retailers and larger corporate retailers are not the same, the customers are different, the products and services are different and the culture is different.

By understanding what a customer wants and needs, a business can then develop and rebuild the business model to the customer.

Loyalty programmes and schemes are becoming more and more popular among retailers, however, these loyalty schemes are not targeted at independent retailers. booost is the only scheme that is created solely for independent retailers. But, it is more than just a loyalty scheme, it is a three-in-one app that offers loyalty, gifting and promotions.

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