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22 Mar 2024

Rob Brown, co-director of Dalby Forest Cycle Hub, a not-for-profit hire scheme has been nominated for the Tourism Superstar 2024 award, run by VisitEngland.

21 Mar 2024

ACS (The Association of Convenience Stores) and the Federation of Independent Retailers (The Fed) have both welcomed a new report published by the Association of Police and Crime...

21 Mar 2024

As reported by Healthstores UK, new data contained in the 2024 Soil Association Organic Market report shows that independent retailers delivered an impressive 10% growth in 2023, with...

21 Mar 2024

An independent bottle shop and bar in Cheltenham has been named as the UK's Independent Beer and Wine Retailer of the Year 2024 at the Drinks Retailing Awards. 

21 Mar 2024

A number of organisations, including Bira (the British Independent Retailers’ Association), other trade associations, BIDs and unions have met with officials from the Welsh Government to...

21 Mar 2024

The British Independent Retailers’ Association (Bira) has reacted to data released by PwC and the Local Data Company exploring the state of the UK retail landscape.

8 Mar 2024

Daniel Blackham, editor of industry magazine BikeBiz, has been writing about his experience of completing the Cytech technical one qualification at training provider Spokes People in Milton...

6 Mar 2024

Cytech partner Activate Cycle Academy, the largest and most recognised training provider of bike maintenance and technical training courses to the UK’s cycle industry, recently welcomed a...

6 Mar 2024

The Greeting Card Association has reacted to a BBC Panorama programme lifting the lid on Royal Mail management prioritising parcel delivery over letters, which it says are in contradiction of...

4 Mar 2024

Pop star Kate Bush has been announced as an ambassador for this year's Record Store Day, on 20 April.

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What can help retailers stand out?

Posted on in Business News

It is already widely recognised that delivery services and multiple options can help a retailer stand out against their competition.

But, there are elements within this area that can make all the difference.

According to the MetaPack 2018 State of Ecommerce Delivery Consumer Research Report, free delivery, collection options and the environment are the elements that make all the difference.

customer support 

By questioning 3,597 consumers from seven countries including the UK, France, Germany and the US, they found that:

  • Free delivery is a top priority for 62% of shoppers, with 49% of the 2,230 people saying that they no longer expect to pay for standard delivery.
  • 75% of the consumers say that they have bought products to qualify for free delivery.
  • Shoppers are prepared to pay for faster delivery with 70% of the consumers saying they would pay extra for services such as one-hour, same day and Sunday deliveries.
  • 44% of the 3597 say they are tempted to try out new delivery options and take advantage of click and collect.
  • Although the rise in eco-friendly delivery is growing slowly, there is a budding interest in delivery options that consider the environment such as consolidated delivery. More than a quarter (26%) and steadily rising to 41% in the US say they care about how their online deliveries contributed to increased carbon emissions. Consumers noted that they were aware of the environment as an issue with deliveries (62% in France, 60% in the Netherlands and 56% in Germany) with 35% of those consumers saying they would prefer to have their deliveries consolidated due to environmental concerns.
  • Almost half of the 3597 respondents have made overseas purchases with expensive delivery, slow delivery and paying for delivery features of their purchases. Consumers (83%) said that they check for extra charges and 40% of them will abandon their basket due to unexpected charges.

support 

Considering these three elements and adding features to online delivery may push you ahead of your competitors.

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