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7 May 2021

Based at Activate Learning's Bracknell & Wokingham College campus this brand new workshop is the latest addition to their expanding number of Cytech training workshops across the country.

7 May 2021

Pennine Cycles, shortlisted last year for two awards in the Best Small Shops competition, have now been nominated in the BikeBiz Awards

6 May 2021

Maybe* take examples from successful businesses that used social media to flourish despite the pandemic

5 May 2021

The Government has agreed an amendment to the Financial Services Bill which will enable shops to offer cashback to customers without making a purchase.

29 Apr 2021

Armed with research data from Maybe*, a panel of retail industry expertshave collaborated to create this whitepaper with one goal - to help businesses thrive in this new era of uncertainty.

28 Apr 2021

The Bank of England has released free training materials for retailers with the aim of refreshing awareness of how to check banknotes.

28 Apr 2021

ACT members can receive excellent benefits with NearSt, a powerful platform that encouragers more shoppers through the doors of specialist cycle shops

27 Apr 2021

Defra has just confirmed that the amendments to the Single Use Carrier Bags Charges (England) Order 2015 will not be coming into force on 30th April 2021 as originally...

26 Apr 2021

A summary of what each party's manifesto will mean for small shops ahead of the Welsh Parliamentary elections on 6th May.

23 Apr 2021

A summary of what each party's manifesto will mean for small shops ahead of the Scottish Parliamentary elections on 6th May.

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ActSmart COVID-19 Reopening Resources and Guidance 2021

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ActSmart have created a guidance document for shops that are now reopening after previously closing 

After many retail businesses were told at the beginning of the third lockdown to once again close their doors and move online where possible, there is no question that the lockdown will change the way that consumers shop in the long-term.

Research suggest that customers now place a higher value on customer service than they did before COVID-19, but that they still may feel uncomfortable physically visiting many shops for a long-time as of yet. While we have seen a great shift towards online shopping over the last few months, it is now time to start planning for customers walking through high-street doors once again from 12th April.

The following guidance is for shops that are now reopening after previously closing. The aim of the document is to enable retailers to operate efficiently while implementing social distancing and other safety measures with various advice and resources.

The safety and wellbeing of every member of staff and customers is Indie Retail's number one priority, and therefore it is important that virus control restrictions continue to limit transmission. Any recommendations or changes to normal practice should be communicated to your insurance provider. Indie Retail is not liable for the guidance presented in this document.

The guide provides:

  • Advice on getting back up and running safely after business closure
  • Advice on sourcing materials for shielding/social distancing
  • A COVID-19 re-opening an empty building checklist
  • How to let the UK know that you are open
  • Advice on workplace COVID-19 testing
  • How to use social media to invite customers back
  • Addition resources


Download the ActSmart COVID-19 Reopening Resources and Guidance Document 2021


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