Communicating Covid-secure measures in store - new ActSmart materials
Posted on
In
the Ho
me Secretary statement last week, it was explained that a
minority of people are putting the health of the nation at risk by not
following the rules. In response, the Government is talking to local
councils about the role that they should be playing in enforcing the
Covid-19 regulations. The Home Secretary also noted that police are also
moving more quickly to issue fines.
The Home Secretary said that her message is simple: "If you do not play your part, the police will enforce the regulations and I will back them to do so, to protect the NHS and to save lives."
Following on from this, we have reviewed the materials that we provide for members to use in store and put together some refocused assets for bike shops to display in-store for both customers and colleagues.
The new assets are as follows:
- Poster detailing the need for customers to wear a face covering, maintain a safe distance, and sanitise their hands - download here.
- A cleaning checklist that describes the measures that colleagues should take when cleaning both during normal operation and when the store is aware of someone that has symptoms or returned a positive test (colleague / retailer facing) - download here .
- A poster that outlines the three key messages, why they are important and additional measures that could be taken in store to help stop the spread of the virus (colleague / retailer facing) - download here .
It is also worth reiterating that colleagues in stores are not expected to challenge or refuse entry to customers who are not wearing a face covering. The regulations have not changed in that regard - retailers and colleagues have a duty to communicate the rules, but are not obliged to police them. Where businesses have taken the decision to refuse entry to those not following the rules, that is their decision as a business and based on the resources that they have available.
View all of our COVID-19 advice, resources and updates on our website here.