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21 Jan 2020

The ACT are back at iceBike* for 2020 and will be on hand to explain to IBDs how Ride it away retail finance partner V12 can help to maximise sales and profits

21 Jan 2020

The Committee of the APPCG will be changing their name to the All Party Parliamentary Group for Cycling and Walking

20 Jan 2020

On the 12th November the APPCG is hosting the first ever Cycling Showcase in Parliament

20 Jan 2020

Recent findings show that over 40 per cent of shoppers areunaware that missing payments when using a Buy Now Pay Later service could harm their credit score.

17 Jan 2020

The Petersfield Bookshop is an independent bookshop based in Petersfield, Hampsire, that experienced an unlikely turnaround in just one night using the power of the internet.

15 Jan 2020

This years iceBike* will once again see The Bike Shop take up a central position to help advise retailers on POS and merchandising best...

15 Jan 2020

At £8.72 per hour, the National Living Wage will rise by 51p in April from its current rate of £8.21

14 Jan 2020

Papadeli, recognised by Indie Retail as the Best Small Shop of 2019, hasnow gone on to reach the final of Shop of the Year 2020, run by the Guild of Fine Food, in the Delicatessen & Grocer...

19 Dec 2019

A new Christmas film produced by Lanther Black has encompassed all that is important about shopping independent this Christmas

18 Dec 2019

Don't miss this key event to gain insights from influential keynote speakers into key areas that influence the entire outdoor industry while having the opportunity to network with colleagues...

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How retailers are responding to online growth

Posted on in Business News , Cycles News

street shopsAmazon is set to take 19.8% of the UK online retail market within the next five years.

The growth of the online market space within retail is having a wider effect on the high street. According to a report from the ONS, there is a decline in retail businesses and jobs that is balanced by a rise in residential housing and in restaurants.

This should not necessarily be seen as a negative effect as it is making the high streets more rounded, this rebalancing of the high street could give more people reasons to come to the high streets, not only to buy, but also to eat and to live.

For independent retailers, moving into the online market space is not always the answer especially if you are putting the customer at the centre of your business model. Independent retailers and larger corporate retailers are not the same, the customers are different, the products and services are different and the culture is different.

By understanding what a customer wants and needs, a business can then develop and rebuild the business model to the customer.

Loyalty programmes and schemes are becoming more and more popular among retailers, however, these loyalty schemes are not targeted at independent retailers. booost is the only scheme that is created solely for independent retailers. But, it is more than just a loyalty scheme, it is a three-in-one app that offers loyalty, gifting and promotions.

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