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Bike Maintenance Manager

This Job has been viewed 557 times

Outspoken Cycles ActSmart Subscriber
Job reference
Cambridge, Cambridgeshire
Salary range
Competitive, dependent on experience. Role includes annual budget for training
Job added
7 April 21
Final date for applications

Job Description

Job Title:

Bike Maintenance Manager


Outspoken Cycles Ltd


Competitive, dependent on experience, plus bonus scheme. Role includes annual budget for training



Hours of work:

37.5 Hours per week including occasional weekend and evening work

Responsible to:

General Manager


About Outspoken Cycles

Our Vision:

To create communities that are fitter and healthier by using cycles to build a better environment for people to live and work.

With strong social aims, we work across a broad range of services to help support and encourage cycling. Services include a traditional retail bike shop and repair workshop largely focusing on cargo bikes and utility cycling, cycle maintenance courses, off-site Dr Bikes and fleet servicing, pool bikes, cycle loan schemes, and finally, pedal-powered events services such as our Smoothie Bikes and Pedal Powered Cinema.

Located in the Bike Depot in north Cambridge, we share our offices with sister companies Outspoken Training and Zedify. With a shared environment geared around cycling, we are a tight-knit, busy team working off and on-site and across both individual and business customers.

Established in 2012, Outspoken Cycles has steadily grown year on year. Having recently taken on three new significant projects with local authorities and the University of Cambridge, we are expanding in the short term from 6 to 8 staff. This expansion of our mechanic support will then feed into our 3 year strategic plan for further measured growth.

It’s an exciting time for the company and the team, and while Covid-19 has been a challenge across some services, we come out in a stronger position and ready to implement our strategic vision.


Introduction to role:

We’re looking for a committed and experienced manager to manage our range of Bike Maintenance services, from off-site Dr Bikes through to Bike Maintenance Courses.

The post holder should have prior experience coordinating or managing teams, and will bring a positive, can-do attitude to manage and motivate a dedicated crew of mechanics in a nurtured environment.

The role works closely with the General Manager and Shop Manager to ensure the smooth running and development of the business. The role will be supported by a senior mechanic and our Programme Coordinator to assist in running of the services.

We are a small dynamic team, and we encourage ideas and strategic input from all members. The role is an opportunity to work with the General Manager to shape a key area of the business as we look to grow over the coming years, and will suit someone that enjoys both having an input and developing those around them.


Job purpose:

The purpose of the role is to:

  • Manage all day-to-day operational aspects of the repairs services and courses ensuring consistent high quality off site and on site.
  • Manage, develop and coordinate a growing team of mechanics
  • Work with the General Manager to develop our services and to target new opportunities for work
  • Work with the General Manager to ensure efficiency and profitability of the bike maintenance services


Main duties and responsibilities:        



  • Utilising our team of mechanics, coordinate the delivery of our busy programme of off-site Dr Bikes & fleet servicing, alongside our on-site traditional repair workshop.
  • Coordinate maintenance of internal stock of bikes including building new bikes for sales.
  • Maintain Health & Safety standards and ensure the mechanic team adhere to the H&S requirements across the bike maintenance activities; Produce risk assessments for all repairs services and courses.
  • Maintain and develop the workshop, tools, and maintenance equipment facilities.
  • Manage the day-to-day maintenance of all pool bikes and external fleet bikes, ensuring timely repairs, accurate records and regular communication for routine repairs
  • Maintain records and paperwork relating to repairs services, and report these to corporate clients where necessary.
  • Collate feedback and information on delivery performance to ensure all customer expectations & course requirements are met



  • Programme, develop and ensure the delivery of high quality bike maintenance training courses (some are Velotech accredited) to individuals, schools, businesses & community groups
  • Work with the Programme Coordinator to ensure courses are scheduled and publicised on our website and elsewhere.
  • Ensure courses are kept relevant with latest technological trends and in line with growing demand



  • Ensure all maintenance services are fully staffed by trained and fully briefed mechanics to ensure the quality of service is consistently high
  • Be responsible for recruiting and managing a team of mechanics appropriate for the needs of the business
  • Manage all mechanics including apprentices, and nurture and develop their skills in a positive environment. Provide learning objectives and skills development


Finance & Service Development

  • Provide maintenance services quotes to business clients
  • Ensure all bills and expenses from the repairs services, courses and the mechanic team are recorded on our finance system
  • Work with the General Manager to produce costed maintenance plans for new projects
  • Work with the General Manager to ensure efficiency and profitability of the bike maintenance services



  • Ensure the regular maintenance, tax and insurance of the company vehicles including the cargo bikes and the two vans
  • Staff the bike shop and reception on duty days, including facilitating test rides and answering customer enquiries (shared amongst all staff)
  • Any other duties reasonably requested by the General Manager or Director


Reporting & Support

  • The jobholder will report to the General Manager on a monthly basis
  • The role will be supported by a senior mechanic (to be recruited) and a team of mechanics, alongside our Programme Coordinator

Skills/Experience Required

Who we are looking for:

We are looking for positive individual with proven team coordination or management skills, who should ideally have experience within the cycling or outdoors industry.

You’ll be a team player, happy to jump in and help, but equally have excellent personal organisation skills and time management, with the proven ability to deliver on your agreed outcomes.

You’ll relish the opportunity to develop a team and grow our services, while enjoying working in a small company where you can help to shape the direction and success.

Finally, you’ll share our strong social aims to support and encourage cycling at all levels and abilities and will ideally be a cyclist yourself.


Personal Specification





  • Cytech Level 2 or equivalent
  • Evidence of continuing professional development.




  • Experience coordinating a team


  • Experience managing a team
  • 2 years working in the cycling or outdoors industry (highly desirable)
  • Professional experience working as a mechanic
  • Experience of project management
  • Experience teaching or coaching


Communication skills


  • Ability to communicate with clients both as individuals and as businesses in person, phone and in writing
  • Strong written skills
  • Excellent team communicator both in person and digitally


Organisational skills


  • Excellent personal organisation skills.
  • Excellent time and diary management with ability to plan staffing over busy event schedules
  • Ability to problem solve quickly and calmly
  • Ability to follow existing computer POS and booking systems such as Vend, Airtable and Bike Rental Manager and to implement new systems.
  • Ability to work under pressure and use own initiative to ensure deadlines and routine tasks are met


Other considerations


  • Full clean driving license and willingness to drive the company vans
  • Proactive attitude with ability to work independently and use initiative but also a team player.
  • Highly motivated to make a difference
  • A natural enthusiasm to encourage more cycling!
  • A desire to work in a small business with a busy office and driven team
  • Some flexibility in the job role as we grow and develop
Apply now