Retail Support

The Retail Support section includes useful documents to download as well as information and advice about different elements of the retail industry.

As with any library the files and links below contain information that was correct at time of publication. 

Some tools/documents are protected and can only be accessed at different ActSmart subscription levels. Look for the icon next to the document to determine its availability.

If you cannot find what you need or you would like to receive documents by email or suggest other useful information to add to the library then please contact us.

For dedicated cycles resources visit the ACT site


Making Tax Digital 2019
Maxing Tax Digital is changing the ways retailers submit their VAT returns from the 1st of April 2019. 

Deposits and part payments
Making the the contract legally binding for the retailer and the consumer. 

Trading hours
Legally allowed trading hours for retailers in the UK.

A selection of Electronic Point of Sale (EPOS) systems available.

PCI DSS compliance
Payment card security compliance information from Global Fortress.

CCTV code of practice (pdf 356.5 KB)

Guidance to current or potential users of CCTV on how to get the most from this technology

Global Payments Common Fraud Guide (pdf 1.8 MB)

Common frauds and what to look for

Global Payments Fraud Prevention Hints and Tips (pdf 4.8 MB)

Protecting your business against fraud

Advice on Alternative Dispute Resolution (pdf 219.7 KB)

Advice on Alternative Dispute Resolution from the Retail Ombudsman

Amazon and Empty Storefront (pdf 512 KB)

This report is designed to provide policymakers and consumers with a better understanding of the impact at the state and local level of the growth of online retail as a substitute for storefront purchases.