Consumer Law

This section contains useful links to externally-maintained government websites that relate to retail consumer laws.

To view the files simply follow the link. Links are organised alphabetically for ease of searching.

The best place to find government services and information. Simpler, clearer, faster. 

• Accepting Returns and Giving Refunds
• Avoid Unfair Terms in Sales Contracts
• Invoicing and Taking Payment from Customers
• Online and Distance Selling for Business
• Marketing and Advertising
• Product Labelling

Business Companion provides information for businesses and individuals that need to know about trading standards legislation as well as comprehensive guidance on the Sale of Goods Act.