Training

Invest in your greatest asset and get 10% discount on Cytech retail and technical training

Whether you are committed to ongoing investment in the development of your people and their skills, or are exploring what options would be best for your business, this section introduces a complete range of training and skills development courses.

Investing in training your staff is becoming increasingly more important as small independent retailers fight to compete with larger chain stores.

Providing the highest levels of training allow your staff to have the best product knowledge, technical skills and sales skills, all of which help to increase sales and increase customer loyalty.

Service is now crucial to the success of a physical store, with so much emphasis being placed on the ease of internet shopping. It is the customer service and product knowledge that will continue to ensure consumers stay loyal their local retailers.

Cytech

Cytech is more than simply 'training'. It is now increasingly recognised by the retail industry and (more importantly) by customers as a benchmark symbol which recognises and promotes the skills and services which help to set specialist retailers apart. 

Over the past decade Cytech has expanded to offer a complete package of professional technical and retail training and accreditation courses in multiple sectors. 

Use the menu on the left to find out more about Cytech and the courses available. If you have any other queries please contact us.

Click here to visit the Cytech website.

What do our members say?

"Cytech training is absolutely vital for our mechanics as it gives them a rigorous grounding in the skills essential to our workshops; starting with the basics of Health & Safety and bike assembly to servicing suspension and disc brakes."

Mark Smith, Evans Cycles

"All our technical, sales, marketing and even warehouse staff are Cytech trained. We believe for many of them it is an essential part of the work they do and enables them to converse confidently with our customers. I always recommend retailers invest in Cytech for the same reasons whilst also adding credibility to their business from the customer perspective."

Nigel Roberts, Trek UK

"Cytech qualifications are a must for the bike business. Customers know that if a bike comes to our store for servicing they will get the same treatment as when they walk into the service reception of a motor dealer. Sometimes it can be better."

Martin Richardson, Southdowns Bikes, Sussex

Membership criteria

Cytech qualifications are available to everyone, both trade and public, however only ACT members can qualify to be a Cytech Accredited shop. 

ACT members (Gold and Platinum members in cycles industry) can benefit from 10% discounts on Cytech training courses.