Online retail bucks the trend
18 Jul 2008

The latest figures from the IMRG / Capgemini e-Retail sales index show:

£26.5 billion spent online in the UK in first half of 2008
Business models forced to change as online share of retail reaches 20%
17p in every pound spent online in first half of 2008

Despite the credit crunch online retail spending was up 38% on the £19.2 billion recorded for the first half of 2007.

Capgemini and IMRG report that for the first half of 2008, 17p1 in every pound was spent online. This is roughly equivalent to half of all supermarket sales and larger than all retail sales for clothing and footwear.

The Index shows that online sales are proving resilient to tough trading conditions as frugal shoppers seek to make
the most of their available income away from the high street. Technology consultancy Capgemini and e-retail
industry body IMRG predicts that online growth will remain strong for the rest of 2008.

Growth will be driven by rising fuel costs and falling disposable income, a desire to achieve sustainability in the supply chain and smarter consumer shopping habits.

2008 Peaks and Troughs

The Index shows that online spending has followed similar seasonal trends to previous years, with growth in online
sales falling sharply in January (-16.5%), picking up in the Spring and declining towards the Summer. This year, the
dip in growth for June (-5%) is significantly more pronounced than 2007. This slowdown is reflected in year-on-year
growth which has declined for June for the first time since 2005 - indicating that whilst still growing rapidly in
comparison to the high street, online spending is not immune to the credit crunch.

Mike Petevinos, Head of Consulting for Retail for Capgemini UK, said:
"Whilst online retail is not immune to the credit crunch, it is showing greater resilience than the high street. The
online channel continues to grow its share of retail spend thanks to the traditional drivers of convenience and choice
but these drivers appear to be magnified by the current economic environment. Convenience has a sharper edge in a world of soaring fuel prices and the ability to research and make more informed choices in a time of heightened price sensitivity is a key advantage of the online channel.

"We predict between 30 and 50% of all retail will be online in the next five years as new drivers, such as sustainability, are added to the mix. This is because as online reaches a 20% of all retail sales, retailers experience a tipping point which forces them to seriously re-think the future viability of their business model. We have seen this happen for books, music/DVDs and electricals and as the industry as a whole reaches this tipping point in 2008, more categories are sure to follow."

Drivers of online demand

Over the past six months, IMRG and Capgemini have seen a pronounced increase in sales at the top end and bottom end of the online retail market, indicating that consumers are shopping smarter - buying everyday items at discount retailers whilst adding a touch of luxury with select items from high-end retail outlets. This is further backed up by recent research which found that UK internet visits since June 2007 to mid-market online retailers have fallen by 6%, while visits to lower-end retailers, such as Primark, have increased by 12% and visits to high-end retailers, including Harrods, increased by 14% over the last 12 months.

James Roper, Chief Executive and Founder of IMRG, said:
"Online shopping growth continues to out-perform the high street, as tight budgets and poor weather keep people at home where they can shop online for bargains. Clothing and footwear sales were the biggest losers in physical stores in June, with sales either flat or lower than last year despite heavy and widespread discounting."

"Online however they were big winners; internet clothing sales were up 32%, while lingerie sales rose by 37% and footwear 38%. Online retail is benefiting from a general desire to shift to more sustainable shopping patterns."

According to research from the IMRG, 56% of people believe shopping online is more environmentally friendly in comparison to the high street. In turn, Capgemini's recent ‘Future Supply Chain' report reveals that many retailers are examining the possibility of sharing deliveries and merging supply chains to combat rising fuel costs and "green" their business models.

Sector Winners and Losers

Sales for clothing online have enjoyed high levels of growth for 2008 - with £1.76 billion spent on clothes online by
UK shoppers in the first half 2008. Of particular note, shoppers spent a record amount on clothes in March this year
- a month-on-month growth of 21.8% and 31.2% more than March 2007.

James Roper commented:
"Smart high street retailers across all categories are now using the internet to cope with the challenging and
changing market conditions. A growing number of them are using their stores to enhance their online customers'
experience, for example by enabling in-store pickup and returns, which often generate supplementary sales, as well
as much-needed footfall."

The online Beer Wine and Spirits (BWS) sector has also seen high sales for February and March, however, year-onyear growth for the sector has seen a slow down for 2008. This slowdown in growth is consistent across most
sectors - most notably for the electrical sector and health and beauty sectors. For instance, online electrical sales
for the first half of 2008 have seen only an average of 20% year-on-year growth, compared to an average of 63% for the first half of 2007.

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