Consumer Rights Act comes into force
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New consumer protection measures - including longer refund rights - have come into force today under the Consumer Rights Act.
The Consumer Rights Act replaces a number of laws with regard to business-to-consumer transactions, including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.
The Act updates the laws governing every business which sells directly to consumers. The updated law will mean consumers and businesses will find it easier to resolve problems with faulty goods, substandard services and digital content. It is designed to help both businesses and consumers save time and money.
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.
Previously consumers were only entitled to refunds for a "reasonable time".
The Act also covers second-hand goods, when bought through a retailer.
People buying services - like a garage repair or a haircut - will also have stronger rights.
Under the new Act, providers who do not carry out the work with reasonable care, as agreed with the consumer, will be obliged to put things right or they may have to give some money back.
In many cases retailers offer to refund goods even when they are not faulty - for example if customers change their minds about a product - but there is no statutory right to a refund.
"The new laws coming in today should make it easier for people to understand and use their rights, regardless of what goods or services they buy," said Gillian Guy the chief executive of Citizens Advice.
What next?
Know the law - read the summary of what the new law means for your business here
Check your returns policy, complaints procedure and consumer contracts are compliant with the new law
Ensure all your staff are up to date on the new law
If you need any more guidance, consult the business support helplines